Hourglass Health has a 24 hr cancellation policy. If you cancel or reschedule less than 24 hours prior, there may be a cancellation fee of $60. You are more than welcome to ask someone else in your household or on your friends list (providing they pass screening protocol) to take your appointment. Please let me know someone else is coming in your spot.
For same day cancellations/rescheduling, you may be billed for the full treatment cost. If you do not show up for your treatment, you may be billed the full treatment fee.
Sometimes things come up… However, when you cancel on short notice, my livelihood is impacted. As a business owner, 100% of my income is earned through treatments. Your appointment time could have been booked for someone else who needed treatment. You are paying for the appointment time, not the hands-on work.
*Outstanding amounts must be paid before future appointments are scheduled. Please note that most insurance providers do not cover missed appointments. Thank you for valuing my time 🤍